My Approach Challenges Results Services Industries Schedule a Process Review
Business Process & Operational Improvement · Malta

Reduce Cost. Recover Time.
Improve Visibility.

Helping businesses reduce cost, recover time and improve visibility through process improvement, automation and operational intelligence.

Supply Chain Procurement Logistics Operations Finance
Process Improvement Streamline workflows Automation Reduce manual effort Operational Intelligence Real-time visibility Business Results Lower cost & time
Proven Results
See real impact
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Business Impact Calculator
Estimate your opportunity
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My Approach
Process first, technology second
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Services
How I can help
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Shawn Grech — Business Process & Operational Improvement Specialist
Shawn Grech
Business Process & Operational Improvement Specialist
Supply Chain · Procurement · Logistics · BI
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My Approach

Operations Experience First.
Technology Second.

Most consultants start with software. I start with understanding how your business actually works — the manual steps, the bottlenecks, the hidden cost and risk buried inside daily operations.

With hands-on experience across supply chain, procurement, logistics and operational processes, I identify what needs to change before recommending how to change it. Technology is only introduced once the right process improvements have been identified.

1

Understand the Process

Map how things actually work today — not how the manual says they should.

2

Identify Bottlenecks

Surface hidden inefficiencies, delays and manual effort through fresh-eyes analysis.

3

Design the Solution

Redesign the process first. Then select the right technology to support it.

4

Deliver Measurable Results

Implement, train and measure — with clear before/after outcomes.

1,090 hrs
Recovered — export process redesign & automation
~5,900 hrs
Recovered — shipment tracking across 6,000+ shipments
€134K
Freight savings — structured quotation & negotiation
97%+
Documentation JIT performance achieved
10+
Business processes fully digitised
100%
Manual reporting eliminated via live BI dashboards
Proven Experience

Proven in Complex Operational Environments

Over the past years I have designed and delivered process improvements supporting thousands of shipments, millions in procurement spend and critical business operations across multiple departments.

Supply Chain

End-to-end process design & visibility

Procurement

Sourcing, approvals & supplier management

Logistics

Shipment tracking & freight optimisation

Operations

Workflow redesign & process digitisation

Business Intelligence

Live dashboards & operational KPIs

Export Operations

Documentation, compliance & JIT performance

Finance

Cost control, reporting & spend visibility

Planning & Warehousing

Inventory visibility & demand planning

"This isn't theoretical consulting. Every result on this site was delivered inside a real operational business — with real processes, real constraints and measurable outcomes."

Common Challenges

Do any of these sound familiar?

These are the operational pain points I help businesses resolve — through process redesign, automation and better visibility.

Spreadsheet overload

Critical business data living in disconnected spreadsheets with no single source of truth.

Manual reporting

Hours spent each week compiling reports that should be generated automatically.

No shipment visibility

Chasing ETAs by email and phone with no real-time view of cargo in transit.

Delayed approvals

Purchase orders and documents stuck in email chains waiting for sign-off.

High administrative workload

Skilled staff spending most of their time on repetitive, low-value data entry.

Disconnected teams

Operations, finance and logistics working from different systems with no shared visibility.

Inefficient procurement

Slow sourcing cycles, inconsistent supplier communication and no audit trail.

No operational KPIs

Leadership making decisions without reliable, real-time data on business performance.

Demurrage & detention risk

Containers sitting at port, accruing charges, with no early-warning system in place.

Undocumented processes

Critical knowledge locked in people's heads — no baseline, no standards, no continuity.

Financial Impact Estimator

What could manual work be costing your business?

Use this calculator as an illustrative starting point to estimate the potential value of recoverable manual effort. Actual outcomes depend on process complexity, scope and implementation requirements.

Your business inputs

What does "improvement opportunity" mean? This represents the realistic percentage of manual effort that could be reduced through better processes, automation or improved visibility. A 65% improvement doesn't mean eliminating all manual work — it means redesigning it to recover that portion as productive capacity.
Business Impact Summary
Process Improvement Opportunity
Potential Annual Opportunity
€0
Equivalent to — full-time employees
Recoverable Hours
0
staff-hours per year
Equivalent Staff Capacity
0
FTE equivalent
Recoverable Hours
Employees × Hrs/week × 52 × Improvement%
Potential Annual Opportunity
Recoverable Hours × (Annual Salary ÷ 1,950)
Equivalent Staff Capacity (FTE)
Recoverable Hours ÷ 1,950 working hours/year

Let's assess your real process, scope and opportunity together.

This is an illustrative estimate only. It is intended to identify potential process improvement opportunities, not to predict guaranteed savings or project costs. Actual project scope, investment and outcomes are confirmed after a process review.
Services

Built around your business outcomes

Every engagement starts with understanding your business — not prescribing technology.

Reduce waste · Improve flow
Process Improvement
Identify bottlenecks, redesign inefficient workflows and establish clear standards that improve performance across the business.
Reclaim hours · Eliminate errors
Workflow Automation
Reduce repetitive manual effort, automate approvals and create consistent, auditable workflows that free your team for higher-value work.
Real-time data · Better decisions
Operational Visibility & BI
Replace manual reporting with live dashboards and KPI reports that give leadership accurate, real-time insight into business performance.
End-to-end visibility · Lower cost
Supply Chain Solutions
Improve shipment tracking, freight management, documentation processes and supplier coordination across the full supply chain.
Faster cycles · Better control
Procurement Solutions
Streamline sourcing, approvals and supplier collaboration — reducing cycle times and improving compliance across procurement operations.
Modernise · Standardise · Scale
Business Process Digitalisation
Modernise business processes using Microsoft technologies — phased delivery that delivers value quickly without disrupting operations.
Real Results

Measurable business outcomes

These are real operational improvements — with quantified impact on cost, time and performance.

Supply Chain · Freight Management

Reduced Freight Costs by €134,000

€134K+
freight savings achieved
  • Structured quotation and negotiation process introduced
  • Multi-carrier comparison framework implemented
  • Freight cost visibility dashboard built for management
  • Recurring savings embedded into standard process
Logistics · Export Operations

Recovered 1,090 Hours Per Year Through Export Process Redesign

1,090
hours recovered annually
  • Documentation workflow redesigned end-to-end
  • Manual drafting replaced with automated generation
  • 97%+ JIT performance achieved (from industry avg ~85%)
  • Demurrage risk reduced through earlier document delivery
Operations · Logistics Visibility

Eliminated Manual Shipment Tracking Across 6,000+ Shipments

~5,900
hours recovered annually
  • End-to-end shipment tracking implemented across 6,000+ shipments
  • Real-time ETA monitoring and exception alerts introduced
  • Demurrage risk monitoring embedded into daily operations
  • Manual status-chasing eliminated across logistics team
Planning · Business Intelligence

Eliminated Manual Reporting Through Automated BI & Live Dashboards

100%
manual analysis eliminated
  • Recurring manual inventory analysis fully automated
  • Live BI dashboard connected to ERP data sources
  • Planning decisions supported by real-time data
  • Reporting time reduced from hours to seconds
Who I Help

Built for businesses that have grown faster than their processes

If your operations still run on spreadsheets, email chains and manual effort — regardless of your size — you're the right fit.

Manufacturing
FMCG
Distribution
Import & Export
Logistics Providers
Procurement Teams
Functions Supported

Supply Chain

Procurement

Logistics

Operations

Business Intelligence

Planning

Finance

Management

Technologies Leveraged

Built on Microsoft's ecosystem

Microsoft Power Platform
Power BI & Fabric
SharePoint
Power Apps & Automate
Dynamics 365
Dataverse

Technology is selected to fit the solution — not the other way around.

Available For

Process Reviews & Audits
Process Documentation
Workflow Automation
Supply Chain Improvement
Procurement Improvement
Reporting & Dashboards
The Cost of Doing Nothing

Manual processes don't stay static.

As your business grows, inefficient processes compound. More volume means more spreadsheets, more emails, more manual effort — and more operational risk.

The longer inefficient processes remain in place, the more expensive they become to fix.

More spreadsheets as volume grows
More email chains replacing process
More reporting effort each period
More operational and compliance risk
More delays in approvals and decisions
Higher cost to fix the longer you wait
Let's Talk

Ready to Build Your Business Case?

Let's quantify the cost of inefficiency in your operations and identify the improvements with the highest return — no commitment, just an honest conversation.

What Happens Next

1

30-minute discovery call to understand your business

2

Review of your current processes and pain points

3

Identification of key bottlenecks and quick wins

4

Honest recommendations with clear next steps

First call complimentary · No commitment · Malta-based, remote-friendly